Refund Policy

1. Introduction

This Refund Policy outlines the guidelines and procedures for requesting refunds for services purchased from CoreAI Systems. We strive to ensure complete customer satisfaction with our AI automation services and solutions.

By purchasing or using our services, you agree to the terms of this Refund Policy. Please read this policy carefully before making any purchases.

2. Subscription Services

For our subscription-based services, the following refund terms apply:

2.1. Trial Period:

If you have subscribed to a service that includes a free trial period, you may cancel your subscription at any time during the trial period without being charged. If you do not cancel before the end of the trial period, you will be charged for the subscription plan you selected.

2.2. Monthly Subscriptions:

For monthly subscription plans, we do not offer prorated refunds for partial months. If you cancel your subscription, your service will remain active until the end of the current billing cycle, and you will not be charged for subsequent billing cycles.

2.3. Annual Subscriptions:

For annual subscription plans paid in advance, you may request a prorated refund for the unused portion of your subscription within the first 30 days of purchase. After 30 days, annual subscriptions are non-refundable. Refunds will be calculated based on the monthly rate and the number of months remaining in your subscription term.

3. Custom Development and Implementation Services

For custom AI solution development, implementation, and integration services, the following refund terms apply:

3.1. Project Milestones:

Custom development projects are typically structured with defined milestones and deliverables. Payments made for completed milestones are non-refundable, as they represent work that has already been performed.

3.2. Project Cancellation:

If you cancel a custom development project before completion, you may be eligible for a partial refund for the incomplete portions of the project, less a cancellation fee and compensation for work already performed. The exact refund amount will be determined on a case-by-case basis.

3.3. Satisfaction Guarantee:

We offer a satisfaction guarantee for our custom development services. If the delivered solution does not meet the agreed-upon specifications and requirements, we will work with you to rectify the issues at no additional cost. If we are unable to resolve the issues to your satisfaction, you may be eligible for a partial refund, which will be determined based on the specific circumstances.

4. Training and Consulting Services

For training sessions, workshops, and consulting services, the following refund terms apply:

4.1. Cancellation by Client:

If you cancel a scheduled training or consulting session, refunds will be issued according to the following schedule:

• More than 14 days before the scheduled date: Full refund
• 7-14 days before the scheduled date: 50% refund
• Less than 7 days before the scheduled date: No refund

4.2. Rescheduling:

Instead of cancelling, you may choose to reschedule a training or consulting session without penalty if the rescheduling request is made at least 7 days before the originally scheduled date. Rescheduling requests made with less than 7 days' notice may incur a rescheduling fee.

5. Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at info@coreaisystems.com with your refund request.
2. Include your order number, purchase date, and the reason for requesting a refund.
3. Our team will review your request and respond within 5 business days.
4. If your refund request is approved, the refund will be processed to the original payment method within 10 business days.

6. Non-Refundable Items

The following items and services are generally non-refundable:

• Services that have been fully delivered or completed
• Setup fees and implementation fees once the setup or implementation process has begun
• Custom development work that has already been performed
• Data migration services that have been partially or fully completed
• Services where the refund request is made outside the eligible refund period

7. Special Circumstances

We understand that special circumstances may arise. In cases of extenuating circumstances such as a serious illness, natural disaster, or other unforeseen events, we may, at our discretion, make exceptions to our standard refund policy. Please contact our customer support team to discuss your situation.

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any changes. Your continued use of our services after any modifications indicates your acceptance of the updated Refund Policy.

9. Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact us at: